Wellbeing Worker: Info Service



Job Type

Part Time


Charity / Voluntary



Wellbeing Worker: Info Service
Hours: 18.5 Hours Per Week (Part Time)
Salary: £25,000-£26,906 Pro rata. Salary dependent on skills, experience and knowledge.
Contract: Permanent
Base: Oxfordshire Mind Central Office, 2 Kings Meadow, Osney Mead, Oxford OX2 0DP (Remote working options available)

Who we are, and what we do

  • We’re Oxfordshire Mind, the mental health charity, operating across Oxfordshire and Berkshire West.
  • Our passionate employees and dedicated volunteers are helping people with mental health issues find somewhere to turn for advice, information, and support.
  • We won’t give up until everyone experiencing a mental health issue gets both support and respect.

Why work for us?

  • We offer a friendly working environment and are committed to staff wellbeing.
  • We are devoted to equity, diversity, inclusion, and equality, with staff working groups and support groups.

Here is a taste of what we offer:

  • Generous holiday allowance, 28 days plus 8 bank holidays, increasing after 5 years
  • Contribute to pension scheme
  • Flexible working including; hybrid working, part time, compressed hours
  • Ensuring growth and development of our staff along their career journey
  • Free support package from Health Assured for you and your family
  • Great discounts and cash back card schemes

What will you do?
The Information Service is the front-door to accessing Oxfordshire Mind services. It is for people affected by mental ill health, as well as families, friends, carers and professionals. We support with signposting to mental health and other support services. The job purpose is to provide support to service-users around their mental health through signposting to appropriate resources and services, booking Options appointments, offering 8-week Wellbeing Check ins and booking short course places. Also, offering signposting support to professionals and carers so that everyone has somewhere to turn to for support.

Key responsibilities

1. Support service users to improve or maintain their mental health and wellbeing by offering signposting support.

2. Respond to all referrals within 48 hours to facilitate prompt access to support.

3. Deliver 8-week Wellbeing Check ins to support service user wellbeing journey.

4. Maintain accurate information on support and services available in Oxfordshire.

5. Maintain effective administration of short course and Options session bookings.

6. Collect and accurately record service user data onto a secure database in a timely manner.

7. Liaise with colleagues, partner organisations and professional agencies to support service user needs.

8. Keep up to date with the various services offered by NHS and third sector providers to enable appropriate information and signposting.

9. Conduct regular dynamic risk assessment and take appropriate and timely actions to manage the risks in relation to staff, service users and buildings.

We expect all our employees to:

1. Understand and implement all safeguarding policies and procedures in relation to working with children, young people and adults at risk of harm

2. Enhance equity, diversity, inclusion and equality within our work

3. Involve people with lived experience of mental health problems in every aspect of our work

4. Support and supervise volunteers and peer supporters as agreed with your line manager

5. Attend regular meetings and supervision as required

This is not an exhaustive list and employees may be required to perform activities not listed here.

Who you are
Open - Are you open to help people realise their potential?
Together, partnership - Are you a team player?
Responsive - Are you a good listener?
Independent - Do you have the confidence to speak out fearlessly?
Unstoppable – Do you have a positive, never give up attitude?

If this sounds like you, we want to hear from you!

Essential Experience

a) Knowledge and understanding of mental health issues, and the needs of people living with mental health problems

b) An understanding of good practice in safeguarding Children and Adults

c) Experience of working within mental health, wellbeing or similar environments

d) Experience of working in a demanding environment

e) Experience of working as part of a team and communicating effectively

f) Experience of working with individuals/groups enabling them to identify their own goals to support personal wellbeing and recovery and helping them to pursue these

g) Ability to work both collaboratively and independently

h) Excellent listening and interpersonal skills

i) Ability to confidently use IT systems and software at a basic level

j) Good planning and organisational skills

k) Knowledge/Understanding of our values


a) Working knowledge of the range of services offered by Oxfordshire Mind and relevant local/national organisations

b) Knowledge of a range of tools or approaches to mental health support

c) A good understanding of the importance of confidentiality and GDPR and knowledge of how to work appropriately in this regard

d) Understanding purpose of project and how their work meets the overall aims

e) Knowledge and application of good practice in safeguarding Children and Adults

f) Experience of identifying and managing a risk, with the support of a manager

g) Experience of supporting people with multiple/diverse needs

h) Experience of data collection and succinct, timely and accurate data entry to enable the measuring of outcomes and service impact

i) Ability to effectively use safety planning tools in line with prevention of suicide and self-harm

j) Taking responsibility for own health and wellbeing to cope effectively with the pressures of the post and to use the support and supervision provided

k) Strong commitment to the involvement of service users in the shaping of service design and delivery

Successful candidates will need to have the ability to travel between sites when required.

Oxfordshire Mind is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. We therefore require a Disclosure and Barring Service check, for all our roles. The level of which will vary depending on the nature of the role.

Closing date: Tuesday 4th April
Shortlisting date: Wednesday 5th April
Interview date: Thursday 13th April
Interview location: Oxfordshire Mind Central Office, 2 Kings Meadow, Osney Mead, Oxford OX2 0DP

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief.

To Apply and for more information

Click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down).