Team Leader - Domestic Abuse Service



Job Type

Fixed Term


Charity / Voluntary, Health / Nursing, Management, Medical, Other, Public Sector, Social Care



Do you want to support people with mental health issues? Are you calm, non-judgemental and able to work effectively with people experiencing distress?

Can you demonstrate our values of Hope, Empathy, Respect, Integrity and Excellence and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Job title: Domestic Abuse Team Leader
Reference Number: 
Reports to: Senior Lead Complex Needs and Community
Contract: One Year
Hours: 37.5 hours per week (Full time, Monday – Friday)
Based: Hertfordshire Countywide (closest centre to applicant’s home)
Salary: £27,000 – £28,000 FTE per annum incl. Outer London Weighting (OLW)

We have a vacancy for a Full Time Team Leader – Domestic Abuse to co-ordinate and run the Domestic Abuse Service. This role is key to the development and supporting the team and the wider organisation.

The Domestic Abuse service Team Leader plays a significant role in the co-ordination and running of the Domestic Abuse Service.

About the Service
Hertfordshire Mind Network has had a Domestic Abuse Service in Three Rivers since 2017. The Domestic Abuse service Team Leader plays a significant role in the co-ordination and running of the Domestic Abuse Service.

About the Role:

This role is key to the development and supporting the team and the wider organisation. The Team has an expert approach to supporting victims of Domestic abuse. The team support people in a holistic way and will work 1-1 with individuals to help them find the steps to manage their own safety and well-being.

The aims of the service are

  • To support the wellbeing of clients who are affected by domestic abuse.
  • To improve risk management and safety for clients
  • To remain a source of independent support for all clients
  • To contribute to a reduction in repeat victimisation
  • To reduce the number of victims withdrawals of witness statements
  • To increase the reporting of children at risk of harm
  • To increase early reporting of incidents
  • To increase successful court outcomes by proactively supporting clients
  • To work with the wider team within Hertfordshire Mind Network and support clients in accessing additional support e.g. counselling, peer support, Community Support Services and self-development courses
  • To work with other professionals e.g. police, health, social care, housing, and signpost and liaise with such agencies as necessary
  • To work with and signpost to other third sector partner agencies as necessary
  • To work with and provide a service for people who may have multiple needs
  • To act as a point of contact for those seeking advice and signposting, assisting them with appropriate services in their area.
  • Work within the Community Partnerships Team to share information and work in partnership on cases.
  • Follow up on cases to obtain detailed feedback and contribute to the development of the service.

Key Responsibilities

  • To provide regular line management supervision to a team of Domestic Abuse Case Workers (DAC’s)
  • To oversee the Domestic Abuse Volunteers
  • To play an integral role in instilling HMN’s values through the Domestic Abuse team
  • To play a key part in the development and delivery of the Domestic Abuse Service
  • Ensure the delivery of quality services at all times.

We offer:

  • Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
  • An additional day of leave each year for your birthday following completion of probation period.
  • Ongoing training relevant to your role.
  • An Employee Assistance Programme.
  • Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date: Wednesday 7th June at 5pm
Interviews: Thursday 15th June at our Watford Wellbeing Centre

Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings.

We are delighted to have been accredited as a Living Wage Employer.

To Apply and for more information

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