Safety & Wellbeing Worker



Job Type

Full or Part Time


Charity / Voluntary, Social Care



Safety & Wellbeing Worker
Hours: 18.5 hours part-time, or 37 hours full-time
Salary: £24,054 - £27,344 (SCP 11-18) pro-rata
Contract: Permanent
Holidays: 28 days plus bank holidays (pro rata)
Pension: Auto enrolment in place
Probationary Period: 6 months
Accountable to: Health and Wellbeing Team Manager
Base: Locations in Berkshire: Psychological Medicine Service, Royal Berkshire Hospital (Reading); and Mind in Berkshire Office, Waterford House (Wokingham); Service User Home Visits (TBC)

Who we are, and what we do

We’re Oxfordshire Mind, the mental health charity, operating across Oxfordshire and Berkshire West.

Our passionate employees and dedicated volunteers are helping people with mental health issues find somewhere to turn for advice, information, and support.

We won’t give up until everyone experiencing a mental health issue gets both support and respect.

Why work for us?

We offer a friendly working environment and are committed to staff wellbeing.

We are devoted to equity, diversity, inclusion, and equality, with staff working groups and support groups.

Here is a taste of what we offer:

  • Generous holiday allowance, 28 days plus 8 bank holidays, increasing after 5 years (pro-rata).
  • Flexible working including; hybrid working, part time, compressed hours.
  • Free support package from Health Assured for you and your family.
  • Great discounts and cash back card schemes.
  • Ensuring growth and development of our staff along their career journey.

What will you do?

Role Purpose

The Safety & Wellbeing Worker will work on a one-to-one basis with people who have attended A&E or their GP Practice with self-harm and/or suicidal thoughts, and who are assessed as not requiring secondary mental health care. The Worker will aim to engage the person to create and implement a personalised safety plan to reduce the risk of self-harm or suicide.

The Worker will work closely with local Mind services and the Psychological Medicine Service at Royal Berkshire Hospital A&E, as well as link with colleagues in Primary Care. The Worker will engage with partners and services in the community to create links and pathways that people experiencing mental health distress can utilise.

The Worker will take a person-centred, non-judgmental approach and will work with people through a combination of face-to-face or remote (phone or video) contact to address social and practical factors that may be relevant to their wellbeing or mental health.

Key responsibilities

  • Work one-to-one with people (aged 16+) following their discharge from A&E or visit to Primary Care (e.g. GP Practice) to develop a comprehensive individualised safety plan focusing on strengths, self-management strategies and building resilience to manage mental health distress.
  • Signpost and actively support people to engage with relevant services or community assets depending on what triggered self-harm/suicidal thoughts.
  • Ensure a calm, friendly and compassionate arena to provide information and increase follow up. Provide explanation and information to patients in A&E or Primary Care settings about the role and act as an advocate for patients where appropriate within healthcare settings.
  • Ensure the wellbeing and safety of service users, reporting any risk or safeguarding concerns to your line manager and colleagues, and liaising with appropriate bodies and partners as appropriate, in line with Oxfordshire Mind organisational safeguarding policies.
  • Liaise with statutory mental health teams, other agencies, and/or emergency services as appropriate to ensure service users receive safe and appropriate support and a consistent approach to crisis management.
  • Keep up to date with appropriate information about other local, regional and national services - to ensure service users can be offered appropriate information and signposting.
  • Carry out follow up contact with individuals to evaluate outcomes, using designated measures at the start and end of the service offered.
  • Collect and accurately record service user data onto online databases.
  • Work alongside the Thames Valley suicide surveillance group to ensure high risk groups and risk factors are appropriately prioritised and considered.
  • Liaise with A&E and Primary Care staff to ensure the service remains accessible to all individuals and groups e.g. younger and older adults, women with children, black and minority ethnic communities, veterans and groups who may have difficulty in accessing services
  • Work flexibly as part of the wider Wellbeing Service, including attending team meetings as required.

Who you are

Open - Are you open to help people realise their potential?
Together, partnership - Are you a team player?
Responsive - Are you a good listener?
Independent - Do you have the confidence to speak out fearlessly?
Unstoppable – Do you have a positive, never give up attitude?

If this sounds like you, we want to hear from you!

Essential Experience

a) Experience of working within mental health, wellbeing or similar services and as part of a team.

b) Experience of working with individuals enabling them to identify and pursue their own goals to support personal wellbeing and recovery following a period of crisis.

c) Experience of working in an often demanding environment and supporting people with a range of needs.

Skills and Knowledge

d) Knowledge and understanding of mental health issues, mental health services and the needs of people living with mental health problems.

e) Knowledge of safety planning and risk in relation to self-harm and suicidal ideation.

f) Ability to communicate effectively to establish positive inter-agency relationships with a wide range of stakeholders, including service users, carers and other professionals.

g) Effective teamwork skills with the ability to take initiative and work on an individual basis.

h) Strong commitment to the involvement of service users in the shaping of service delivery.

i) Capacity to cope effectively with the pressures of the post and to use the support and supervision provided.

j) Excellent organisational, planning, administrative and IT skills, such as word processing and use of databases.

k) Strong commitment to social inclusion, equality and diversity and to the values and ethos of Oxfordshire Mind.

l) Excellent written and verbal communication, and interpersonal skills, with the ability to vary tone based on purpose and audience.

m) The ability to travel to multiple sites.

Oxfordshire Mind is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. We therefore require a Disclosure and Barring Service check, for all our roles. The level of which will vary depending on the nature of the role.

Closing date: 9am on Wednesday 7th December 2022

Shortlisting date: Friday 9th December 2022
Interview date: Friday 16th December 2022
Interview location: Online via Microsoft Teams

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief.

To Apply and for more information

Click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down).