Primary Care Team Manager



Job Type



Charity / Voluntary, Health / Nursing, Management, Medical, Operations, Other, Property / Housing, Public Sector, Social Care



Primary Care Team Manager (Wellbeing Service) - City & South Oxfordshire
Hours: 37 hours per week
Salary: £31,099 - £34,723 (NJC SCP 24 - 28)
Contract: Permanent
Base: 2 Kings Meadow, Osney Mead, Oxford, OX2 0DP

Who we are, and what we do

We’re Oxfordshire Mind, the mental health charity, operating across Oxfordshire and Berkshire West

Our passionate employees and dedicated volunteers are helping people with mental health issues find somewhere to turn for advice, information, and support

We won’t give up until everyone experiencing a mental health issue gets both support and respect

Why work for us?

  • We offer a friendly working environment and are committed to staff wellbeing
  • We are devoted to equity, diversity, inclusion, and equality, with staff working groups and support groups

Here is a taste of what we offer:

  • Generous holiday allowance, 28 days plus 8 bank holidays, increasing after 5 years
  • Flexible working including; hybrid working, part time, compressed hours
  • Free support package from Health Assured for you and your family
  • Great discounts and cash back card schemes
  • Ensuring growth and development of our staff along their career journey

What will you do?

Role Purpose

The City and South Primary Care Team Manager, along with a Deputy Manager, will lead a team of Primary Care Wellbeing Workers to provide an effective 1:1 wellbeing service based on a social prescribing model. Individuals are referred by Primary Care professionals and other practice staff, as well as via self-referral. The support on offer will encourage and enable people with a range of mental health or wellbeing issues to link in with existing support services, use the support available in their local community, and develop tools to increase their ability to manage their own wellbeing.

The service will offer support to people who are:

  • Experiencing mental health problems and would benefit from some support around how to manage their own wellbeing
  • Receiving treatment from the GP for mental health issues and would benefit from advice on accessing local services and opportunities
  • Caring for someone with a mental health issue and would benefit from better knowledge of what is available locally for the person they care for

The successful candidate will continue the development of this Primary Care Team, supporting staff to deliver an excellent service as well as engaging with new opportunities to network with partners, and to expand service provision.

Key responsibilities

  • Work closely with fellow Primary Care Wellbeing Team Managers and Service Manager to ensure the successful delivery of the Primary Care Wellbeing Service, with a commitment to excellence in service provision
  • Line manage a Deputy Manager and a team of Primary Care Wellbeing Workers and provide support, advice and guidance to staff making day-to-day decisions. This also includes providing monthly supervisions and annual appraisals for staff
  • Promote excellent partnership working with key stakeholders including CCG funders, Primary Care Networks, individual GP practices, and local Voluntary & Community Sector providers
  • Lead the team to develop a wide knowledge of local communities and service provision in order to facilitate and support access to the service
  • Work to promote the service to individuals accessing GP practices, Clinicians and professionals working in Primary Care, and other stakeholders
  • Lead regular exercises to gain feedback from service users and key stakeholders on the effectiveness of the service
  • Develop and manage a framework to review, develop and enhance the service delivery and implement emerging best practice in social prescribing nationally and locally
  • Work closely with local health and social care teams, attend relevant meetings and providing information and feedback on the service
  • Ensure people who are eligible to access the service have the opportunity to engage with, to influence and to participate in the running of our services
  • Oversee the recruitment and induction of staff
  • Set the agenda for and chair regular team meetings for the City South Team, actively participate in primary care management meetings, extended management team meetings and service meetings
  • Manage and analyse the monitoring information collected by the Primary Care Wellbeing Workers, reporting regularly to commissioners and other stakeholders
  • Maintain overview of the service to develop and maintain good practice, identify staff training needs and sustain effective systems of communications and support
  • Work flexibly as part of the wider Wellbeing Service, including attending team meetings when required
  • Ensure that the service is inclusive, ethically and culturally relevant and able to meet the wellbeing/mental health needs of a diverse range of residents in North & West Oxfordshire, including younger adults, women with children, black and minority ethnic communities, veterans and groups who may have difficulty in accessing services

Who you are

Open - Are you open to help people realise their potential?
Together, partnership - Are you a team player?
Responsive - Are you a good listener?
Independent - Do you have the confidence to speak out fearlessly?
Unstoppable – Do you have a positive, never give up attitude?

If this sounds like you, we want to hear from you!

Essential Experience

a) Experience of working within mental health, wellbeing or similar services working with vulnerable people, as part of a team

b) Minimum of 1 years' experience of line managing staff in a comparable or similar project/service

c) Experience of establishing positive inter-agency relationships to enable partnership working for the benefit of service users and stakeholders

d) Experience of working in an often demanding environment and supporting people with multiple needs

e) Experience of data collection and reporting to share outcomes and service impact with funders

Skills and Knowledge

f) Knowledge and understanding of mental health issues, mental health services and the needs of people living with mental health problems

g) Ability to provide proactive, outcome-focused support to individuals to enable them to identify their own goals to support personal wellbeing and recovery

h) A full understanding of child and adult safeguarding issues and procedures

i) Excellent organisational, planning, administrative and IT skills

j) Excellent communication and interpersonal skills

k) Effective team work skills with the ability to take initiative and work on an individual basis

l) Capacity to cope effectively with the pressures of the post and to use the support and supervision provided

m) Strong commitment to the involvement of people who use services

n) Strong commitment to the values and ethos of Oxfordshire Mind


o) The ability to travel when required

Oxfordshire Mind is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. We therefore require a Disclosure and Barring Service check, for all our roles. The level of which will vary depending on the nature of the role.

Timetable for Appointment
Closing date: Midnight on Sunday 11th December 2022
Shortlisting date: Monday 12th December 2022
Interview date: Monday 19th December 2022
Interview location: Oxfordshire Mind, 2 Kings Meadow, Osney Mead, Oxford, OX2 0DP

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief.

To Apply and for more information

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