Operational Lead - Nightlight



Job Type



Charity / Voluntary, Operations, Social Care


Hemel Hempstead

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

Can you demonstrate this organisation's values of Hope, Empathy, Respect, Integrity and Excellence and want to be part of their mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, they want to hear from you.

Job title: Operational Lead - Nightlight
Reference: 112
Salary scale: £25,500 – £28,000
Contracted hours: 37.5 hours per week including evenings and weekends
Working base: To be negotiated – one of our Wellbeing Centres with travel across Hertfordshire
Reports to: Head of Crisis
Contract: Permanent

We have a vacancy for an Operational Lead to join our Nightlight Crisis Service team.

About the Project
Our client's Crisis Services for adults (18+) are rapidly expanding and is increasing service delivery of out of hours mental health crisis support throughout Hertfordshire. The NightLight Crisis Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. They provide support to adults across Hertfordshire 7 days a week, 365 days a year through their helpline, A&E Liaison, Daylight, Crisis Cafes and 24/7 Crisis Centre.

This charity aims to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a senior member of this diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, they are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

Purpose of Post
This role is a key tenet of our expanding Crisis provision. This is a new role which will sit alongside our Head of Service and Crisis Manager.

You will be responsible for ensuring high quality mental health provision of a 24/7 Crisis Centre, 4 Crisis Cafes, helpline and A&E support. You will provide management support to an administrator, and be accountable to the Head of Crisis. You will ensure the provision is safe, effective and person centred, be accountable for achieving KPI’s, data reporting to Commissioners and the wider SMT & CEO, and ensure the quality of the service using evidence based data, strategic thought & planning.

The employer offers:

  • Annual leave entitlement of 22 days per year pro rata, rising in increments to a max. of 28 days after 5 years employment (plus 8 days Bank Holidays)
  • An additional day of leave each year for your birthday following completion of probation period.
  • Ongoing training relevant to your role.
  • An Employee Assistance Programme.
  • Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date for receipt of applications is Monday 5th December
Interviews to be held week commencing 12th December

Equal Opportunities
This employer welcomes applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Our client is committed to the Disability Confident and Mindful Employer charters. They actively recruit staff who have a lived experience of mental ill health. They recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings.

They are delighted to have been accredited as a Living Wage Employer.

To Apply and for more information

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