Nightlight Crisis Peer Support Worker



Job Type

Full or Part Time


Charity / Voluntary, Health / Nursing, Operations, Other, Social Care


Hemel Hempstead

Nightlight Crisis Peer Support Worker
Responsible to: NightLight Coordinator
Based: Hemel Hempstead (there may be occasional need to work from another base)
Working hours: 37.5 hrs or 25 hrs per week (Working a mix 12 or 13.5 hour shifts covering day and nights – see rota example for shift pattern over a 4 week period)
Rate of pay: £21,000 - £22,250 per annum (pro rata for part time hours)

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? Can you demonstrate the charity’s values of Hope, Empathy, Respect, Integrity and Excellence and want to be part of their mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing? If the answer to all of these is yes, then the charity wants to hear from you.

Purpose of post:

To be a key member of staff delivering the Nightlight Mental Health Crisis Service, taking part in a rota covering their Crisis Centre during its opening hours from 18:30 on Friday through to 09:30 on a Tuesday Morning. Drawing upon your own lived experience, you will provide a mix of face-to-face support for individuals accessing the overnight and bed based provision and supporting the operations of the NightLight Crisis Helpline during its hours of operation. Working closely with other staff (bank staff, volunteers, peer support workers), coordinators, team leader and service manager you will support the development of quality crisis support services and instilling the charity’s values throughout the provision including crisis centre, crisis cafes and helpline and support a culture of continuous improvement of service provision.

The charity’s Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

The organisation provides support to adults across Hertfordshire 7 days a week, 365 days a year through their helpline, crisis centres, crisis cafes and a weekend Crisis House.

They aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.

As a member of this team you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, this charity is able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

Closing date for receipt of applications is Friday 20th May 2022 by 5pm
Interviews shall take place week commencing Monday 23rd May 2022 .

This charity is committed to the Disability Confident and Mindful Employer charters. They actively recruit staff who have a lived experience of mental ill health.

To Apply and for more information

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