Mental Health Assessor



Job Type



Administration, Charity / Voluntary, Customer Service, Medical, Social Care


Milton Keynes

An opportunity has arisen to work for a local Mental Health and Wellbeing charity, as part of the Milton Keynes NHS mental health hub.

Mental Health Assessor
Post no: 497
Salary: £21,900.00 per annum
Working based: Milton Keynes
Working hours: Monday to Friday, (09.00 - 17.00)
Contract: Permanent

About the Employer
Our client works across communities to support positive mental health and wellbeing. Working closely with a range of partners, they offer a number of activities from their wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and their aim is to make sure that no-one has to face a mental health problem alone.

About the Role
Working alongside colleagues from Central Northwest London Foundation Trust (CNWL) this role will provide referral management to and from the Mental Health Hub.

This role will include signposting patients to statutory services including talking therapies and wider community based & voluntary sector support.

The role will work with the CNWL team to deliver on the aims and objectives of the Mental Health Hub, whilst representing the Voluntary and Community sector within the NHS.

Service Delivery

  • Work within the NHS Mental Health Hub Team to review and process referrals received from GP Practices and other sources, including those to be subsequently triaged and assessed by mental health practitioners.
  • Actively call patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.
  • Support the hub to signpost patients and direct them to appropriate services including secondary care, the local Voluntary and Community sector services and activities that support the patients’ wider determinates of their mental health and wellbeing.
  • Answer calls, ensure sufficient phone cover, respond to messages/voicemails, provide administrative support to the Mental Health Hub for all services and deal with queries in a sensitive and timely way liaising with clinical or team lead as is appropriate.
  • Monitor service inboxes during core office hours, responding to any queries professionally providing helpful information.
  • Monitor and action tasks within SystmOne and maintain records of all activities carried out, i.e. outbound calls, calls received, archiving any received correspondence.
  • Build good working relationships with the voluntary and community sector, relevant services and activities to ensure signposting pathways are kept up to date as well navigating and developing the setup of new signposting pathways through networking.

About You
The successful candidate will have proven experience working in health, social care or information and advice and in direct contact with service users. Ideally, you will have worked with challenging or vulnerable patients who present with multiple or complex needs or risk history, perhaps as an IAMH support worker, crisis worker, peer mentor or similar. A Level 3 Social Care or equivalent qualification is desirable.

If you have a passion for working in mental health and possess the required skills, then they would love to hear from you.


  • 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
  • Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
  • Optional Health Plan
  • In-house and external Learning and Development as appropriate for the role.
  • Flexible Working On request (in line with company policy on Right to Request Flexible Working)

Closing Date: 5pm on 10 February 2023
Please note: The right is reserved to right to close this advert early if enough suitable applicants apply
Start date: ASAP

Our client has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: This employer follows Safer Recruitment practices and they are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all their roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

To Apply and for more information

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