ICT Servicedesk Technician



Job Type



Customer Service, Emergency Services, IT / Web Development, Other, Public Sector



An opportunity has arisen within this Fire & Rescue Service's ICT team for an ICT Servicedesk Technician which will be based within their Headquarters in Sheffield.

ICT Servicedesk Technician
Salary: £22,369 - £24,054 (Grade 4)
Hours: Full Time - 37 Hours per week Flexi time, with shift patterns
Work Pattern: The post involves working early and late shift patterns. Working from 08:00am for the early shift and up until 17:30 Hours for the late shift.
Location: Command Headquarters, Sheffield, S1 / Agile Working

The role will lead the activities of the Servicedesk and the delivery of appropriate levels of customer service and support. Take responsibility for implementation of any policies and strategies relating to ITIL Servicedesk Management and Incident Management across the whole of the ICT service. Be responsible for the day-to-day operations of the Servicedesk ensuring corporate security and compliance guidelines are achieved.

You will need GCSE Maths and English at grade C or above or equivalent, knowledge of the ITL Framework, or significant equivalent experience.

New starters will commence on the bottom of the salary grade and will receive increases to the top of the grade on an incremental basis. They offer 27 days annual leave (pro-rata) plus Bank Holidays. Annual leave increases after 5 years’ service to 31 days, followed by an extra day a year up to a maximum of 36 days. They also operate a generous flexi time attendance scheme.

Other benefits include; a cycle 2 work scheme, a free on site gym, enhanced maternity and paternity schemes and the opportunity to join the Local Government Pension Scheme.

Closing date for applications is 17:00 Hours on Thursday 30 March 2023.
Interviews will be held week commencing Monday 3 April 2023.

All applications will be given equal consideration and this employer particularly welcomes applications from individuals from Black or Minority Ethnic backgrounds (BME), women, those who identify as Lesbian, Gay, Bisexual or Transgender (LGBT+) or are registered as disabled as these groups are currently underrepresented within their workforce. They also offer a guaranteed interview scheme in relation to disability.

Applications from job share candidates will be considered and all applications will be given equal consideration.

This organisation's recruitment and selection procedures reflect their commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.

Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, substance misuse testing and Disclosure Scotland Criminal Records Check or Enhanced DBS check (formerly CRB) if applicable.

If you require any recruitment documents in larger print this can be arranged.

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