Housing Support & Recovery Worker



Job Type

Full Time


Charity / Voluntary, Social Care



Housing Support & Recovery Worker
Transitional Housing Recovery Service
Hours: Full Time - 37 hours per week (Mon-Fri)
Salary: £24,432 - £26,975 (SCP 15-20) per annum pro-rata
Contract: Permanent
Holidays: 28 days plus bank holidays (per annum pro-rata)
Pension: Auto-enrolment scheme in place
Probationary Period: 6 Months
Accountable To: Housing Team Manager
Place of Work: Cholsey and Wallingford, Oxfordshire (OX10 9QW)

About Oxfordshire Mind

One in four people are diagnosed with a mental health problem every year. Oxfordshire Mind is here to make sure everyone in Oxfordshire has somewhere to turn for advice and support. We support 30,000 people of all ages every year, providing services including transitional housing, support groups, an information line, talking therapies and a safe place for people to go in a crisis. We won’t give up until everyone experiencing a mental health problem gets both support and respect. We employ over 230 staff and operate in 28 locations around the County.

About Oxfordshire Mind Housing

Oxfordshire Mind’s Transitional Housing Recovery Service is for people aged 18 -65 who have severe and enduring mental health problems. The service is part of a pathway of housing services that promote recovery and independence. We also run a service for people with mild to moderate mental health problems and housing needs in Wallingford.

The service specifications were originally developed through the Oxfordshire Mental Health and Support Strategy 'From Supported to Independent Living'. The service is now part of a single outcome-based mental health contract which is delivered by the Oxfordshire Mental Health Partnership (OMHP) to provide fully integrated adult mental health services across the County over five years. The partnership brings together Oxford Health NHS Foundation Trust (lead contractor), Oxfordshire Mind, Connection Floating Support, Response, Restore and Elmore Community Services.

Purpose of the Job

To provide flexible, proactive and assertive support which promotes recovery and independence within a positive risk management approach to adults (16+) with serious and enduring mental health issues who are resident in Oxfordshire.

Key Responsibilities and Duties

Housing Support & Recovery Workers at Oxfordshire Mind provide support to residents with mental health issues in their own homes. Workers are based in an on-site office in a housing project and work alongside a small team of colleagues and at times they work alone. Their work is also community-based when visiting residents who live in unstaffed accommodation or supporting them in accessing various appointments etc.

The role involves working with an individual caseload of residents to:

  • Support residents at initial assessment, tenancy sign-up and through to move-on to more independent accommodation
  • Create a support plan with residents, focusing on recovery goals and then support residents to work towards and achieve these
  • Support residents to successfully manage a tenancy/license agreement and complete Housing Benefit applications (for new residents); monitor resident service charge accounts, taking action to prevent and address rent arrears
  • Work as part of a team to manage and reduce any risks that might arise in the environment or be specific to the individual. This includes creating and updating a risk assessment and management plan.
  • Encourage residents to be actively involved in the community and engage in activity meaningful and beneficial to them in their ongoing recovery such as support groups, courses, activities in the community
  • Ensure housing management duties such as health and safety responsibilities, fire safety checks and repairs are undertaken to maintain safe and welcoming living environment
  • Formulate and see-through plans for residents to move on to more long-term, independent accommodation within 2 years
  • Encourage residents to access specialist support for any issues affecting their mental health (e.g., benefits and budgeting; substance misuse services)
  • Keep accurate and timely records of work done with residents
  • Work collaboratively with colleagues internally and externally with other support agencies, and friends and family where appropriate, taking a team-based approach to working with residents


  • Adhere to Oxfordshire Mind Policies and Procedures at all times
  • Occasional evening and weekend work will be required
  • Cover for other members of the team as necessary

This job description covers the current range of duties and will be reviewed from time to time. It is Oxfordshire Mind’s aim to reach agreement on changes, but if agreement is not possible, Oxfordshire Mind reserves the right to change this job description.

Person Specification/Selection Criteria - Housing Support and Recovery Worker

Experience and Understanding

  • Experience of working with people with mental health issues.
  • Experience of working with people with multiple support needs such as a history of not engaging with services, non-compliance with medication, substance misuse, self-harm, self-neglect or challenging behaviour.
  • Experience of working with individuals, enabling them to identify their own goals to support personal wellbeing and recovery, and the ability to support them in pursuing these.
  • Ability to understand and assess needs and risk.
  • Understanding of the role of friend and family involvement in people’s support.

Skills and Knowledge

  • Experience of working in a housing or residential setting.
  • An understanding of the issues for people with mental health issues living in the community.
  • Demonstrated ability to make appropriate working relationships with service users.
  • Knowledge about welfare benefits appropriate to people with mental health issues and housing.
  • The ability to take responsibility for your own work and make yourself accountable.
  • Good team working skills such as listening and constructive feedback.
  • Ability to use your initiative.
  • Ability to lone work safely.
  • Ability to organise and prioritise work.
  • Administrative and computer skills.
  • Liaise with a wide range of mental health professionals and other agencies.
  • Ability to work flexibly.
  • Capacity to cope effectively with the pressures of the post and to use the support and supervision provided


  • Willingness to participate in practical matters.
  • Access to / use of a car for travel between projects and full driving license.

The following are required of all roles with Oxfordshire Mind. However, you do not need to address these in your application:

  • Genuine interest in and commitment to Oxfordshire Mind’s work and client group
  • Strong commitment to equality and diversity
  • Willingness to work flexibly in response to changing organisational requirements
  • Willingness and ability to work hours outside of normal office hours on occasion

Early applications are welcomed and interviews for shortlisted candidates will be arranged as applications are received.
Interviews will be held at Osney Mead, Oxford OX2 0DP (or via MS Teams).

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief.

To Apply and for more information

Click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down).