Housing Support and Recovery Worker



Job Type



Charity / Voluntary, Social Care



Housing Support & Recovery Worker
Hours: Full Time - 37 hours per week
Salary: £25,878 - £28,371 (SCP 15-20) per annum
Contract: Permanent
Holidays: 28 days plus bank holidays (per annum)
Pension: Auto-enrolment scheme in place
Probationary Period: 6 Months
Accountable to: Housing Team Manager
Place of Work: Cholsey and Wallingford, Oxfordshire (OX10 9QW & OX10 0DN)

Who we are, and what we do
We’re Oxfordshire Mind, the mental health charity, operating across Oxfordshire and Berkshire West.

Our passionate employees and dedicated volunteers are helping people with mental health issues find somewhere to turn for advice, information, and support.

We won’t give up until everyone experiencing a mental health issue gets both support and respect.

Why work for us?
We offer a friendly working environment and are committed to staff wellbeing

We are devoted to equity, diversity, inclusion, and equality, with staff working groups and support groups

Here is a taste of what we offer:

  • Generous holiday allowance, 28 days plus 8 bank holidays, increasing after 5 years
  • Flexible working including; hybrid working, part time, compressed hours
  • Free support package from Health Assured for you and your family
  • Great discounts and cash back card schemes
  • Ensuring growth and development of our staff along their career journey

About Oxfordshire Mind Housing

Oxfordshire Mind’s Transitional Housing Recovery Service is for people aged 18 -65 who have severe and enduring mental health problems. The service is part of a pathway of housing services that promote recovery and independence. We also run a service for people with mild to moderate mental health problems and housing needs in Wallingford.

The service specifications were originally developed through the Oxfordshire Mental Health and Support Strategy 'From Supported to Independent Living'. The service is now part of a single outcome based mental health contract which is delivered by the Oxfordshire Mental Health Partnership (OMHP) to provide fully integrated adult mental health services across the County over five years. The partnership brings together Oxford Health NHS Foundation Trust (lead contractor), Oxfordshire Mind, Connection Floating Support, Response, Restore and Elmore Community Services.

What will you do?

Role Purpose
To provide flexible, proactive and assertive support which promotes recovery and independence within a positive risk management approach to adults (16+) with serious and enduring mental health issues who are resident in Oxfordshire.

Key Responsibilities

  • Support residents at initial assessment, tenancy sign-up and through to move-on to more independent accommodation
  • Create a support plan with residents focusing on recovery goals and then supporting residents to work towards and achieve these
  • Support residents to successfully manage a tenancy/license agreement and complete Housing Benefit applications for new residents; monitor resident service charge accounts, taking action to prevent and address rent arrears
  • Work as part of a team to manage and reduce any risks that might arise in the environment or be specific to the individual. This includes creating and updating a risk assessment and management plan
  • Encourage residents to be actively involved in the community and engage in activity meaningful and beneficial to them in their ongoing recovery such as support groups, courses, activities in the community
  • Ensure housing management duties such as health and safety responsibilities, fire safety checks and repairs are undertaken to maintain safe and welcoming living environment
  • Formulate and see-through plans for residents to move on to more long-term, independent accommodation within 2 years
  • Encourage residents to access specialist support for any issues affecting their mental health (e.g., benefits and budgeting; substance misuse services)
  • Keeping accurate and timely records of work done with residents
  • Working collaboratively with colleagues internally and externally with other support agencies and friends and family where appropriate taking a team-based approach to working with residents

Who you are

Open - Are you open to help people realise their potential?

Together, partnership - Are you a team player?

Responsive - Are you a good listener?

Independent - Do you have the confidence to speak out fearlessly?

Unstoppable – Do you have a positive, never give up attitude?

If this sounds like you, we want to hear from you!

Essential Criteria

a) Experience of working with people with mental health issues

b) Experience of working with people with multiple support needs such as a history of not engaging with services, non-compliance with medication, substance misuse, self-harm, self-neglect or challenging behaviour

c) Experience of working with individuals enabling them to identify their own goals to support personal wellbeing and recovery, and the ability to support them in pursuing these

d) Ability to understand and assess needs and risk

e) Understanding of the role of friend and family involvement in people’s support

f) Experience of working in a housing or residential setting

g) An understanding of the issues for people with mental health issues living in the community

h) Demonstrated ability to make appropriate working relationships with service users

i) Knowledge about welfare benefits appropriate to people with mental health issues and housing

j) The ability to take responsibility for your own work and make yourself accountable

k) Good team working skills such as listening and constructive feedback

l) Ability to use your initiative

m) Ability to lone work safely

n) Ability to organise and prioritise work

o) Administrative and computer skills

p) Liaise with a wide range of mental health professionals and other agencies

q) Ability to work flexibly

r) Capacity to cope effectively with the pressures of the post and to use the support and supervision provided

Desirable Criteria

s) Willingness to participate in practical matters

t) The ability to travel between projects

The following are required of all roles. However, you do not need to address these in your application:

  • Genuine interest in and commitment to Oxfordshire Mind’s work and client group
  • The ability to work within Oxfordshire Mind’s policies and procedures including Equal Opportunities and Confidentiality
  • Willingness to work flexibility in response to changing organisational requirements, including occasionally covering for other staff absence
  • Willingness and ability to work hours outside of normal office hours on occasion
  • Strong commitment to equality and diversity

Oxfordshire Mind is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. We therefore require a Disclosure and Barring Service check, for all our roles. The level of which will vary depending on the nature of the role.

Closing date: Ongoing - once position accepted
Shortlisting date: Ongoing - as applications received
Interview date: TBC - following shortlisting
Interview location: Osney Mead, Oxford, OX2 0DP

To Apply and for more information

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