Fire Control Operator (Firefighter Control)



Job Type

Fixed Term


Administration, Customer Service, Emergency Services, Public Sector



An opportunity has arisen within our Control Team for a Fire Control Operator (Firefighter Control), based at our Central Headquarters in Sheffield.

Fire Control Operator (Firefighter Control)
Fixed Term Contract (12 months)
Salary: £25,819 (Trainee Rate), £26,895 (Development Rate), £34,415 (Competent Rate)
Hours: Full Time – 42 hours per week
Work Pattern: 2/2/4 Shift Pattern (Including weekend working) - 2 Day Shifts (09:00 – 18:00) / 2 Night Shifts (18:00 – 09:00) / 4 Days Off (Rota)
Location: Central Headquarters – Sheffield

The overall purpose of the role is to contribute to the professional running of the fire control room by taking emergency calls from the public and partner agencies, and mobilising fire appliances and resources to resolve situations quickly and effectively. Post holders will also be required to undertake a wide range of administrative and data monitoring work to ensure operational readiness and to support & coordinate our emergency response.

To be considered for this role you will need to have previous experience of administration, data coordination and working with data and recording systems. You will have excellent communication skills, a methodical and logical approach to tasks, and be able to maintain a calm and professional approach at all times even within high pressure situations. You may have experience within a contact or call centre environment but this is not essential. Applicants must be able to demonstrate appropriate personal qualities and attributes for the role and embrace our organisational values and core behaviours.

The closing date for applications is 09:00 Hours on 16th October 2023.

Assessments for the role will be undertaken as below:

  • Application Form – closing date 16th October 23
  • Situational Judgement Assessments will be held week commencing 06th November 2023
  • Interviews will be held week commencing 27th November 2023

Successful applicants will be required to attend a full time four-week training course.

All applications will be given equal consideration and we particularly welcome applications from individuals from ethnic minority backgrounds, women, those who identify as Lesbian, Gay, Bisexual, Transgender, or Other (LGBT+) or are disabled as these groups are currently underrepresented within our workforce. SYFR also offer a guaranteed interview scheme in relation to disability and further details of this can be found on our website.

Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, substance misuse testing and Standard Level Criminal Records Check or Enhanced DBS check (formerly CRB) if applicable.

South Yorkshire Fire and Rescue’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.

If you require any of our recruitment documents in larger print, this can be arranged.

To Apply and for more information

Click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down).