Director of Services (Deputy CEO)



Job Type



Charity / Voluntary, Health / Nursing, Medical, Operations, Senior Management, Social Care



This is a fantastic opportunity to be part of a passionate team and play a central role in this growing Oxfordshire and Berkshire West based charity. Our vision is to ensure everyone experiencing a mental health issue gets both support and respect. This role offers the chance to make a difference and improve mental health provision in Oxfordshire, Reading, Wokingham and West Berkshire.

Director of Services (Deputy CEO)

Hours: 37 Hours Per Week (Full Time)
Salary: £62,500 - £67,266 Salary dependent on skills, experience and knowledge
Contract: Permanent
Base: Oxford office with travel to other sites as required (Flexible working options available: hybrid working, compressed hours & flexitime)

What will you do?

Working closely with the Senior Management Team, Service Managers, Trustees, and a range of external partners you will oversee the management of a designated portfolio of services, and develop innovative and user focussed, high quality services which promote and value empowerment, recovery, equity and diversity.

This is an important role in our organisation which will share responsibility of providing effective and inspirational leadership and managing the development and strategic direction in line with the strategic plan, and Oxfordshire Mind’s policies and procedures.

At a time where mental health services are more in need than ever before, this truly is an exciting and important time to make a difference and be joining Oxfordshire Mind.

Key responsibilities

Service Delivery

  • Oversee the effective delivery of high quality services that meet designated requirements and achieve set targets, and be the main escalation point for major service delivery issues.
  • To increase Oxfordshire Mind and Mind in Berkshire’s professional profile, influencing and determining the strategic and operational direction of wider mental health services, which give improved outcomes for Service Users through the development and maintenance of positive relationships with commissioners and other prospective funders/stakeholders.Lead and facilitate contract negotiations with external vendors, suppliers, clients, or partners.
  • Utilise excellent communication, persuasive negotiation tactics, and a deep understanding of contractual terms to secure agreements that align with the organisation's goals and interests.
  • To ensure that the principles of service user involvement and lived experience are embedded in a meaningful way in all aspects of service development and delivery.
  • Be a strong advocate for the mental health needs of our service users and communities, articulating and leading on organisational vision and strategic aims; including our Equity, Diversity, Inclusion & Equality Strategy.


  • Lead, line manage, coach and develop direct reports through supervision, appraisals and performance management to optimise their effectiveness and fulfil their potential and deliver results in support of the strategic and operational plan.
  • Develop and encourage a culture of continuous improvement and innovation across all services, with clear objectives.
  • Provide effective and inspirational leadership for staff and volunteers.

Deputy CEO

  • Deputise for CEO, work with and support SMT and Board sub-committees, and attend board meetings/interact with the board on an as needed basis.
  • Work closely with the CEO and SMT to ensure alignment and coordination across all business functions.
  • Be Designated Safeguarding Lead and Senior Information Risk Owner.
  • Ensure the effective oversight and delivery of organisations policies and procedures, maintaining an open and supportive culture of practice.
  • Assist in financial planning, budgeting, forecasting and overall financial management of the organisation.
  • To work proactively with national Mind and other local Minds, ensuring continued compliance with the Mind Quality Mark, adhering to the requirements of the Mind Federation Agreement and learning from the collective experience of the network.

Who you are

Open - Are you open to help people realise their potential?
Together, partnership - Are you a team player?
Responsive - Are you a good listener?
Independent - Do you have the confidence to speak out fearlessly?
Unstoppable – Do you have a positive, never give up attitude?

Who we are, and what we do

We’re Oxfordshire Mind, the mental health charity, operating across Oxfordshire and Berkshire West. Our passionate employees and dedicated volunteers are helping people with mental health issues find somewhere to turn for advice, information, and support. We won’t give up until everyone experiencing a mental health issue gets both support and respect.

Why work for us?

  • We offer a friendly working environment and are committed to staff wellbeing.
  • We are devoted to equity, diversity, inclusion, and equality, with staff working groups and support groups.
  • We are an Oxford Living Wage employer.

Here is a taste of what we offer:

  • Generous holiday allowance, 28 days plus 8 bank holidays, increasing after 5 years.
  • Contribute to pension scheme.
  • Flexible working including; hybrid working, part time, compressed hours.
  • Ensuring growth and development of our people along their career journey.
  • Free support package from Health Assured for you and your family.
  • Great discounts and cash back card schemes.

Closing date: Monday 2nd October 2023

Shortlisting date: W/C 2nd October 2023
Stage 1 interview date: W/C 9th October 2023
Stage 2 interview date: W/C 16th October 2023
Interview location: Oxford, OX2 0DP

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief.

Oxfordshire Mind is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. We therefore require a Disclosure and Barring Service check, for all our roles. The level of which will vary depending on the nature of the role.

To Apply and for more information

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