Digital & Technology Assistant



Job Type



Charity / Voluntary, Digital, Early Years / Children & Youth, IT / Web Development, Social Care


London Fields / Hybrid

Position Title: Digital & Technology Assistant
Status: Permanent
Salary: £23,927 (Band 2 with salary increments on yearly role anniversary for the next three years)
Location: Mentmore Terrace, London Fields. NCB promotes a hybrid, flexible way of working, staff can work remotely for part of the week if they wish and, in the office, or face to face for at least 2 days per week.
Other benefits include: 30 days holiday plus bank holidays (and an additional 3 days leave for Christmas org-wide shut down).

About Us

For 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

As a leading children’s charity, we take the voices of children to the heart of Government, bringing people and organisations together to drive change in society and deliver a better childhood for the UK. We are united for a better childhood.

About the Role

The Digital and Technology team is a relatively new team that has already done much to transform NCB’s systems and processes and has ambitions to do a lot more to help NCB deliver on its mission.

This exciting role supports digital and technology across the organisation, working across a range of technologies and digital products. This role has a particular focus on providing user support, digital product administration, and data quality management, but will also be involved in a range of other work including solution design and project delivery.

The role will support a range of products, platforms and technologies, with Salesforce’s CRM database as the product that the role will focus on most. The role will suit someone with a passion for working both with technology and with people.

Key responsibilities for the role include:

  • Providing user-friendly first line support and issue resolution
  • Monitoring and maintaining our data quality, with a particular focus on data held in Salesforce
  • Providing guidance and training on digital processes to staff.

Applications close at 08:00am on Monday 11 December 2023.
Assessment and interviews to be conducted on Friday 15 December 2023.

The right is reserved to close this advert early if they receive sufficient applications for this role, therefore if you are interested, please submit your application as early as possible.

Please quote the job title and reference number in your application.

NCB is an equal opportunities employer and we particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and male candidates, as we would like to increase the representation of these groups at NCB. We strive for our workforce to be representative of the communities that we serve and we know that greater diversity will lead to even greater results for children.

To Apply and for more information

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