Charity / Voluntary
Data and CRM Manager
Directorate: Income Generation
Based: Telford, Shropshire
Hours: Full Time, 37.5 hours per week
Salary: £30,500 per annum (pending review)
About the Employer
Our client, a Hospice Charity, gives specialist care and support free of charge to families across Shropshire, Telford & Wrekin and Mid Wales who are living with an incurable illness.
Everyone at this Hospice cares passionately about what they do and that makes working there something very special.
The hospice is part of health services offered to people living in Shropshire, Telford & Wrekin and Mid Wales but it is not part of the NHS. They are a completely independent charity, having to raise around two-thirds of our running costs.
All of the care that they provide to thousands of people every year is only possible thanks to the generous support they receive from the communities they serve. Their services are funded through a combination of kind donations from local people, fundraising activities, their lottery and retail departments, gifts in people’s wills and grants from the NHS.
About the Role
The Data and CRM Manager has a crucial and central function across the Income Generation directorate in managing the organisation’s Customer Relationship Management (CRM) system, ThankQ. The role is responsible for the best use of the system and the quality of the data held on it.
You will develop, manage, and optimise the use of ThankQ, whilst focusing on providing excellent customer care for hospice supporters.
They are looking for someone who is highly organised, with an eye for detail and a passion for accuracy. You will be able to work proactively to identify system improvements, be solution focused, a strong communicator, and be able to work well across multiple teams, often with differing needs and timescales.
The job requires a solid background in data and CRM management. Ideally you will be analytical with a good knowledge of data segmentation, profiling, and reporting.
Caring is at the heart of everything this organisation does and that includes caring for those who work for us. Their benefits package includes:
- Generous leave entitlement (27 days plus bank holidays for full time roles)
- Contributory pension scheme
- Subsidised meals and use of canteen
- Well-being and staff support framework
- Staff eligible for Blue Light scheme
- Free car parking
Closing date for completed applications will be 8am Monday 27th September 2021
This charity is an equal opportunities and Disability Confident Employer.
To Apply and for more information
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No agencies please.
Reference ID: 158546
Job Types: Full-time, Permanent
Salary: £30,500.00 per year
Monday to Friday
3 days ago