Customer Service Officer

Are you ready for your next fast-paced challenge?

Job Title: Customer Service Officer, UK
Salary range: £25,000 - £28,000 per annum (depending on experience)
Reporting To: Commercial Logistics Manager
Location: Split between home working and the organisation’s office in South Croydon, CR2
Contract:
Permanent
Working Hours:
Full time, 37.5 hours p.w.

About the organisation

Our client is a leading brand in fillers for painters and decorators, building and construction professionals and DIY enthusiasts. The business was established in France in 1938 and remains a family-owned business, with a commercial head office, manufacturing plants and warehouse close to Paris.

In France, the organisation is the benchmark brand for designing and manufacturing the most expert and innovative solutions in both powder and ready-to-use fillers, supporting professionals and guaranteed long lasting solutions to improve wall finishes. The company leads the French market with high quality products and user-driven innovations.

They were introduced to the UK 20 years ago, with a UK commercial office in the South East, providing products to large and small Building and Painting & Decorating merchants as well as some distribution in DIY channels.

What they do

Our client has embarked on an ambitious growth plan to grow the filler market for professional customers and grow sales in all sectors, channels and geographies. They also plan to grow their DIY business by launching new ranges focused on the DIY end user.

Their marketing activity has expanded quickly to support these ambitious business objectives, to grow their brand awareness and brand loyalty among professionals and DIYers, and to support their growing key accounts and end-users on a day-to-day basis.

They are doing this through several key marketing activities: they are implementing a whole new category plan for the professional market in April 2021. Alongside this, they are implementing a complete rebrand: new logo, new graphics and imagery, clear and explicit brand values. In addition, they are planning and developing end-user insight-driven DIY propositions for launch later in 2021.

Role purpose

The Customer Service Officer is a key role within the Commercial Logistics team. The planning and management of UK logistics is critical to achieving the growth targets in the organisation’s 3 - year plan. You ensuring the delivery of their service promise, manage all customer communications and resolve customer problems while delivering excellent customer service, also undertaking other duties, will help them achieve those targets.

Who are they looking for?

This role will suit someone who is keen to get on board with a small but growing and dynamic business that has logistics and supply chain skills, IT skills including all Office applications and excellent English communication skills.

You should have experience in delivering customers service in a multi - channel business environment, a high degree of customer service experience, strong team skills, attention to detail, problem solving skills and a proactive attitude to get things done.

Some knowledge of the French language, written and spoken, (or an interest in learning this) would be an advantage, however it is not essential.

What it’s like to work for this organisation

a small but rapidly growing team. 2021 is shaping up to be the biggest and most exciting year in their UK history. Day to day life is fast paced but varied and exciting. Their approach is to always be flexible and adaptable; looking for the next opportunity and they enjoy turning their hand to the latest new challenge.

They are on the move, both literally and figuratively. In 2020 they have been mainly working from home with a small office in Croydon, but in 2021 they plan move to a new office for those that wish to be office based, enabling a flexible choice of working from home or in the office, or a mixture of both.

Closing date: 25th June 2021
Interviews: 12th/13th July 2021

Our client is committed to equal opportunities and values diversity in its workforce.

To Apply and for more information

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