Crisis Navigator Team Leader



Job Type



Charity / Voluntary, Customer Service, Management, Medical, Other, Social Care



Could you support, by telephone and face to face, individuals to deescalate crisis and improve mental health and wellbeing, through focussed 1:1s and structured crisis interventions?

Crisis Navigator Team Leader
Post no: 506
Salary: £25,000 FTE (£23,817.57 per annum)
Base: Bedford
Hours: 35.25 hours per week (5 evening shifts plus flex admin hours), Flexible across Monday - Sunday (5:00pm – 11:00pm)

About the Employer
Our client works across communities to support positive mental health and wellbeing. Working closely with a range of partners, they offer a number of activities from their wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and their aim is to make sure that no-one has to face a mental health problem alone.

About this charity's Crisis Phoneline Team
The Crisis Café service is working collaboratively with East London NHS Foundation Trust (ELFT) Crisis Phoneline. They are working to support the Crisis Phoneline Team by providing mental health assessments over the phone to ensure everyone is able to access the support they need when approaching or experiencing a mental health crisis.

About the Role
The role will involve supporting the operation of and working on the phoneline to assess needs, appropriately signpost and provide onward referrals into this organisation's Crisis Cafes and any other relevant local services. The role will be part of the larger Crisis Café team and co-location with ELFT’s Crisis Phoneline to ensure service users are accessing appropriate medical and community support. As a Team Leader, you will be expected to coordinate and ensure the effective delivery of a team, provide line management and support to Crisis Recovery Navigators who will be responding to phone calls on ELFT’s Crisis Phoneline. One day of your working week will be used to complete admin tasks and promote the Crisis Café service across area by building strong multi-agency working relationships with local organisations, professionals and attend events.

Service Delivery

  • Work in collaboration with ELFT’s Crisis Phoneline Team to provide appropriate triage over the telephone, and signpost appropriately to reduce pressures on statutory services and re-direct to this organisation’s Crisis Service and wider support options in the community.
  • To manage a relationship with the mental health trust which ensures effectiveness of the crisis pathways for those who need further support.
  • Work with the Assistant Crisis Development Manager to ensure regular involvement of service users, volunteers and staff on local service delivery, organisational matters and wider mental health and crisis care strategies.
  • Support the operation of ELFT’s Crisis Phoneline and ensure outcomes which supports staff to appropriately assess needs, signpost and refer into the Crisis Cafes, in line with this charity's vision and values as well as contract requirements.
  • Maintain an effective workforce for the service in line with the organisation’s HR policies, procedures and guidance (recruitment, line management, workload planning, support and development of crisis workers, peer support workers and volunteers).


  • 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
  • Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
  • Optional Health Plan
  • In-house and external Learning and Development as appropriate for the role.
  • Flexible Working On request (in line with company policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, then they would love to hear from you.

Closing Date: Ongoing until filled
Please note: The right is reserved to close this advert early if enough suitable applicants apply
Start date: ASAP

Our client has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: This employer follows Safer Recruitment practices and they are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all their roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

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