Crisis Centre Service Manager



Job Type

Full Time


Charity / Voluntary, Health / Nursing, Management, Medical, Social Care


Hemel Hempstead

This charity's Crisis Centre Service Manager will ensure the total provision of a 7 days per week Crisis Centre and provide managerial support to Team Leaders and Co-ordinators.

Crisis Centre Service Manager
Responsible to: Head of Crisis
Based: Crisis Centre – Hemel Hempstead
Working hours: 37.5 hours per week.
Rate of pay: £30,000 – £33,000 per annum

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? Can you demonstrate this organisation's values of Hope, Empathy, Respect, Integrity and Excellence and want to be part of their mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing? If the answer to all of these is yes, they want to hear from you.

About this Crisis Service
Our client's Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

They provide support to adults across Hertfordshire 7 days a week, 365 days a year through their helpline, crisis centres, crisis cafes and a weekend Crisis House. They aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.

Purpose of the Post
As a member of their Senior Management Team and the Service Manager for their Crisis Centre in Hemel Hempstead, this role is a key tenet of their expanding Crisis provision. This is a new role which will sit alongside the Service Manager for the Crisis Cafes & Nightlight & Daylight Helpline.

  • You will be responsible for ensuring the total provision of a 7 days per week Crisis Centre.
  • You will provide management support to Team Leaders & Co-Ordinators and work in partnership with the Nightlight (Crisis Café & Helplines) Service Manager, and accountable to the Head of Crisis.
  • You will ensure the provision is safe, effective and person centred, be accountable for achieving KPI’s, data reporting to Commissioners and the wider SMT & CEO, and develop the service using evidence based data, strategic thought & planning.

Closing date: Friday 7th October 2022
Interviews to be held week commencing 17th October 2022

This organisation welcomes applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

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