Crisis Café Support Worker

Crisis Support Worker

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress?

Can you demonstrate this mental health charity’s values of Hope, Empathy, Respect, Integrity and Excellence and want to be part of their mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing.

Job Title: Crisis Support Worker (Crisis Cafes)
Salary Grade: £20,000 per annum pro rata
Responsible to: Crisis Cafe Coordinator
No. of Hours: 32hrs or 16hrs per week (Split over a 7 day working rota working evenings and day time shifts)
Main Base/s: Hemel Hempstead, Watford, Ware, Borehamwood and Bishop’s Stortford (expectation to travel whenever necessary with mileage paid when not working at home base)

Background to the post

This mental health charity’s Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. They provide support to adults across Hertfordshire 7 days a week, 365 days a year through their helpline, crisis centres, crisis cafes and a weekend Crisis House. They aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of their team you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, they are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

The charity’s services are needed now more than ever and in response they are expanding their team to ensure they can be there for people who need them. Recognising the importance of lived experience and value of peer support, they aim to be different and ensure their support is based on the principles of mutual understanding, respect and recognition that recovery looks different, but is possible for everyone.

Purpose of Post

To be a key member of staff delivering the Nightlight Mental Health Crisis Service, taking part in rota covering 7 days per week ensuring the delivery and development of quality crisis support services and instilling the charity’s values throughout the provision including crisis house, crisis cafes and helpline. Working closely with other staff (bank staff, volunteers, peer support workers), coordinators, team leader and service manager to ensure services are of the highest quality and support the continued growth and development of the service.

Whilst experience is advantageous, the most important thing to the organisation and the people they support is having the right values, skills and commitment to delivering quality, person centred mental health crisis support.

Being a car driver with sole ownership of a vehicle and a clean driving license and having willingness to travel to locations countywide is essential for this role.

Closing date for receipt of applications is Wednesday 4th August 2021 by 5pm.
The advert will be closed early if sufficient applications are received, so don’t delay in applying.
Interview to be held week beginning Monday 9th August 2021

To Apply and for more information

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No agencies please.