Crisis Cafe Coordinator

Crisis Café Coordinator

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress?

Can you demonstrate our values of Hope, Empathy, Respect, Integrity and Excellence and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

Job Title: NightLight Coordinator (Crisis Café)
Salary Grade: £23,000 per annum, pro rata
Responsible to: Nightlight Team Leader
No. of Hours: 32 hours a week over a 7 day period (including bank holidays)
Main Base/s: Bishop’s Stortford (expectation to travel whenever necessary with mileage paid when not working at home base)

Background to the post

This mental health charity’s Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. They provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. They aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of this team you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, the charity are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

The charity’s services are needed now more than ever and in response they are expanding their team to ensure they can be there for people who need them. Recognising the importance of lived experience and value of peer support they aim to be different and ensure their support is based on the principles of mutual understanding, respect and recognition that recovery looks different, but is possible for everyone.

There is a variety of positions available across the services and whilst experience is advantageous, the most important thing to the organisation and the people they support is having the right values, skills and commitment to delivering quality, person centred mental health crisis support.

Purpose of Post

To be a key member of staff delivering the Nightlight Mental Health Crisis Service, taking part in rota covering 7 days per week ensuring the delivery and development of quality crisis support services and instilling the charity’s values throughout the provision. Overseeing the day to day operation of the crisis café and supervising other staff (crisis support workers, volunteers, peer support workers). Acting as a line manager you will work alongside other coordinators, the team leader and service manager to ensure services are of the highest quality and support the continued growth and development of the service as well as helping with the management of incoming referrals.

Being a car driver with sole ownership of a vehicle and a clean driving license and having willingness to travel to locations countywide is essential for this post.

Closing date for receipt of applications is Wednesday 4th August 2021 by 5pm.
The right is reserved to close the advert prior to this date if sufficient applications are received.

Interview to be held week beginning Monday 16th August 2021

To Apply and for more information

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No agencies please.

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