Community Outreach Wellbeing Worker



Job Type

Full Time


Charity / Voluntary, Social Care



Full-Time Community Outreach Worker (Abingdon)
Hours: Full-Time - 37 hours per week (with potential flexible working options)
Salary: £22,572 - £25,927 per annum (11-18 NJC Salary Scale)
Contract: Permanent
Holidays: 28 days per annum, plus bank holidays
Pension: Auto enrolment scheme in place
Probationary period: 6 months
Accountable to: Locality Manager
Base: South & Vale- Abingdon Wellbeing Hub, The Charter, Broad Street, Abingdon. OX14 3LZ.
(Work will take place in the wider South and Vale Oxfordshire area and travel expenses from base will be paid)

What are we looking for in our Community Outreach Wellbeing Worker?

We are looking for a motivated, passionate, and empathetic individual to help us more effectively support racialised communities. You will do this by building positive professional relationships and earning trust with communities, community representatives and expert organisations, sharing the learning from this and using it to develop and improve services. You will share our commitment to working in a co-productive way, meaning that we make changes with people, rather than to them, and believe that change should be led by the people it concerns. You will hold the position that people are the experts in their own lives as you listen and learn about what support is needed and how we can help. You will be part of an experienced and supportive team and want to make a positive difference in people’s lives by empowering them to learn tools and strategies to improve their wellbeing.

The key responsibilities of the Community Outreach Wellbeing Worker

  • Proactively engage with people from racialised communities including those with lived experience of racism and mental health problems, grassroots organisations, key community members and others.
  • Develop a wide knowledge of the local communities we seek to serve, paying particular attention to groups who are currently under-represented in our service user population.
  • Maintain a good working knowledge of the range of services offered by Oxfordshire Mind and local partners delivering support for mental wellbeing, to be able to make appropriate referrals and signpost effectively, and also promote and publicise Oxfordshire Mind’s service offer at meetings and community events.
  • In collaboration with communities and with the Locality Manager, develop, maintain and facilitate a broad range of appropriate and responsive wellbeing interventions – driven by the aspirations of communities but likely to include Peer Support Groups (groups where people support each other on their wellbeing journeys) and short courses/workshops
  • Make use of opportunities to share learning with colleagues, including across the Wellbeing Service, Innovation Team and wider organisation, particularly our Equity Diversity Inclusion and Equality Lead.

Direct frontline support

  • Work flexibly as part of the wider Wellbeing Service including taking calls on our Information Line (our phone line service providing advice or support) and organising our Options Session rota if required
  • Work with individuals to identify their own hopes and goals, supporting them to develop a personal action plan to increase resilience and maintain wellbeing and then to review progress.

We expect all of our employees to:

  • Understand and implement all safeguarding policies and procedures in relation to working with children, young people and adults at risk of harm
  • Enhance equity, diversity, inclusion and equality within our work
  • Involve people with lived experience of mental health problems in every aspect of our work
  • Attend regular meetings and supervision as required

This is not an exhaustive list and employees may be required to perform activities not listed here. This job description covers the current range of duties and will be reviewed from time to time. It is Oxfordshire Mind’s aim to reach agreement on changes, but if agreement is not possible, Oxfordshire Mind reserves the right to change this job description.

Working for Oxfordshire Mind

We offer a friendly working environment and are committed to staff wellbeing. In addition to base salaries, we offer a range of employee benefits including generous holiday entitlement, pension scheme, and development and training opportunities. We also have a range of staff networks supporting equity, diversity, inclusion, and equality.

Personal Specification / Selection Criteria - Community Outreach Wellbeing Worker:
Experience, Understanding and Awareness

  • Experience of supporting a community
  • Experience of listening to and learning from marginalised communities
  • Experience of working with individuals, enabling them to identify their own goals to support personal wellbeing and recovery, and helping them to pursue these.
  • Experience of facilitating groups in person and online and enabling people to articulate and meet needs together

Skills and Knowledge

  • Positive attitude and understanding of mental health and sensitivity to the needs of people living with mental health problems
  • Excellent verbal and written communication and interpersonal skills
  • Excellent organisational, planning, administrative and IT skills
  • Effective team worker with ability to take initiative and work independently
  • Ability to work in an unstructured setting and cope effectively with the challenges of the role
  • Ability to collate information and produce clear written reports


  • Full UK driving licence and access to a car.
  • Experience of design and development of training resources and interventions including delivery of training programmes
  • Understanding and knowledge of how to safeguard children and adults at risk of harm.
  • Knowledge of confidentiality and data responsibilities

Closing date: Midnight on Sunday 21st August 2022
Shortlisting date: Week Commencing Monday 22nd August 2022
Interview date: Week Commencing Monday 29th August 2022
Interview location: Abingdon Wellbeing Hub, The Charter, Broad Street, Abingdon. OX14 3LZ.

Equality, Diversity & Inclusion
We are committed to better reflecting society within our workforce and are keen to encourage more applications from people from racialised communities, who are currently underrepresented as Oxfordshire Mind employees. Whatever your identity and experiences, we welcome your application. All applications will be considered by merit, your values and ethics.

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief.

To Apply and for more information

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