Clinical Coordinator



Job Type

Fixed Term


Administration, Charity / Voluntary, Customer Service, Health / Nursing, Medical, Public Sector, Social Care



Clinical Coordinator (Suitable for Administrator)
Location: Yeovil
Salary: £12,541.69 per annum
Hours: 22.5 hours per week
Contract Type: Fixed Term for 6 months Maternity Cover with options to extend
Annual Leave Entitlement: Initial 33 days annual leave (including bank holiday) increasing to 35 days pro rata after 1 year

This organisation’s philosophy is to keep the patient at the heart of everything they do and they expect staff to uphold their values at all times and fulfil their commitment to providing excellent specialist palliative care for patients and support to their families. This charity goes to great lengths to recruit the right people. They want people with a positive attitude who are willing to go the extra mile, not because they are asked to but because they are passionate about working for the Hospice charity.

About the role
Being a clinical coordinator involves being the primary contact for all callers to the main telephone contact numbers. This can be healthcare professionals making patient referrals which they document and pass onto their duty clinicians, or answering calls from patients, families, and carers, liaising with a variety of services within the hospice to pass on this information so that the right service team can follow up.

This is a critical role in helping to provide the support that patients and families need.

The Hospice charity, are looking for candidates who have experience of working in a busy office environment, have an excellent telephone manner and are methodical. You must be able to relay information accurately from calls both verbally and written and be aware of confidentiality. Due to the number of healthcare computer programs, they use, you must be very confident in your computer and IT skills. You will be working in a fast-paced environment where you will experience numerous interruptions throughout the working day, therefore it is essential that you can be flexible and prioritise workloads.

Previous experience of working in a health or social care setting would be desirable, although not essential as they will provide a comprehensive training programme and induction to ensure that you have the skills and knowledge required to undertake this challenging but rewarding role. The organisation recognises that much of what they deal with on a day to day basis can be emotional and have a strong programme of support in place.

The Organisation’s Core Competencies are:

Self awareness
Understanding and being aware of yourself and how to react and interact with others

Outcomes and results
Organising ourselves to get the job done, delivering a high-quality service, and being accountable for the outcomes

Working with others
People working together to achieve team and organisational goals and respecting others

Leading in your area
Regardless of management position, they all lead and take responsibility in their area of work

The successful candidate will be able to demonstrate how they will use these Core Competencies to help them put this charity’s values into practice.

Benefits include:

  • The opportunity to remain in NHS pension scheme if already contributing (or have been within last 12 months). Alternatively, you can join the Hospice pension plan.
  • Access to learning and support opportunities
  • Auto enrolment for eligible staff in Workplace pension scheme.
  • Eligibility for NHS discounts – Blue Light Card etc
  • Confidential and free 24-hour Employee Assistance Programme for you and your family offering:
  • 1. Counselling
  • 2. Support
  • 3. Legal, Financial and Medical Information and Advice
  • 4. A Vitality & Wellbeing health portal

Closing Date: Tuesday, 7th February 2023
Interview Dates: TBC

To Apply and for more information

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