Caseworker - Refugees and Asylum Seekers



Job Type

Part Time


Charity / Voluntary, Health / Nursing, Medical, Other, Public Sector, Social Care



Are you calm, non-judgemental and able to work effectively with people experiencing distress?

Can you demonstrate our values of Hope, Courage, Togetherness and Response and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Job title: Refugee and Asylum Seeker Caseworker
Hours: 22.5 hours per week, Part Time
Salary: £24,500 - £25,000 per annum, pro rata
Based: Flexible across our 7 Hertfordshire wellbeing centres

We have a vacancy for a Flourish (Refugee and Asylum Seekers) Caseworker to join our team, supporting refugees and asylum seekers in the community with practical needs, working alongside the mental health support workers in the Flourish team.

Complex needs’ are defined by the National Complex Needs Alliance as a combination of health needs and social needs.

About the Service

The countywide holistic service also provides emotional wellbeing support for families who are hosting refugees and would require the individual to be able to support the host families if needed with practical support.

The purpose of the Hertfordshire Mind Network Refugee and Asylum Seeker Caseworker role is to:

  • Provide support with form filling, information, onward referral.
  • Support to signpost and make referrals.
  • Remain a source of independent support for all clients.
  • Embed a person centred and solution focused approach in all aspects of the role.
  • Work in a practical and responsive way, putting the clients emotional and practical needs at the forefront of this work.

Key Responsibilities:

  • Working closely with all key delivery partners across the system to ensure the service is responsive, inclusive and easy to access.
  • To work with our Refugee and Asylum Seekers Community Outreach Workers and Groups Coordinator.
  • To create a safe space for the individual to be able to explore their feelings and improve their understanding around their practical needs that maybe affecting their wellbeing or mental health.
  • To support with paperwork and applications
  • To work alongside translators where required.
  • Support with understanding and applying for benefits and entitlements.
  • To support at groups with the practical needs of individuals
  • Understanding of different backgrounds and beliefs
  • Proactively recognise the indicators of practical issues that maybe contributing to an individual’s mental health and wellbeing and to facilitate appropriate action, whilst liaising with relevant agencies, including internal Herts Mind Network services.
  • To work alongside translators when required to provide a robust package of support for clients.
  • To provide advocacy to our clients briefly where required.
  • To work with the third sector and signpost to other agencies as necessary to improve the health and wellbeing of clients referred to the service.
  • To liaise with other agencies to ensure that clients receive appropriate support and continue to remain engaged with the service.
  • To assist clients to access appropriate mental health services, housing/tenancy services and other services according to assessed needs.
  • To support with immigration paperwork.
  • To establish effective pathways across a variety of agencies to maximise and provide effective partnership working.
  • To actively seek the views and feedback from refugees, asylum seekers and hosting families in order to shape and improve service delivery.

We offer:

  • Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
  • An additional day of leave each year for your birthday following completion of probation period.
  • Ongoing training relevant to your role.
  • An Employee Assistance Programme.
  • Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle is essential for this role.

Closing date for receipt of applications is Wednesday 6th December.
Interviews to be held on Monday 11th December at our Watford Wellbeing Centre.

Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings.

We are delighted to have been accredited as a Living Wage Employer.

To Apply and for more information

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