Administrator - Supporter Services Team

Administrator - Supporter Services Team

Ref: SA(x2)/FMC
Location: Slimbridge, Gloucestershire
Working Pattern: 37.5 hours per week which will include occasional weekend working
Salary: £18,745 per annum
Contract: 2 fixed term contract positions available

Supporters are at the heart of everything this charity does, and the Supporter Services team play a really important role in delivering excellent supporter care and stewardship and in making the supporter’s voice heard across the organisation. Working within the Supporter Engagement department, with an ambitious new strategy the Supporter Services team will play a pivotal role in helping ensure this charity meets its aims and meets the challenges facing wetlands and their wildlife.

As a Supporter Administrator, you’ll join a growing but established team delivering front-facing supporter care to a large diverse supporter base. You’ll be responsible for fulfilling the charity’s subscription products – from adoption to membership as well as helping to efficiently process their supporter gifts and keep accurate supporter records.

They have two positions available:

- 1 x 37.5 hour position on a fixed term contract until 31st March 2022
- 1 x 37.5 hour position on a fixed term contract for 6 months

Please indicate on your application form which of the posts you would like to be considered for if you have a preference.

The ideal candidate will be self-motivated and proactive with a passion for good customer service. You’ll be able to work independently and to deadlines whilst able to communicate professionally through a variety of channels. You will have a confident telephone manner, with experience of working with a CRM database, income processing and managing general administration. You will be organised, able to prioritise and able to work with a high level of accuracy.

As it is a changing and evolving time for the team you will be someone who embraces change and see the benefit in process improvement.

Our client is a conservation charity that protects wetlands for wildlife and people. They conserve, restore and create wetlands. They are pioneers in saving wetland wildlife, both in the UK and around the world. At their 10 UK sites around a million visitors a year engage with wetland nature. They work internationally in key global wetland areas, balancing conservation with sustainable livelihoods and influencing national and international conservation policies.

In return for your hard work and dedication you’ll enjoy a wide range of benefits including:

- 25 days annual leave plus bank holidays

- Contributory pension scheme (conditions apply)

- Life assurance

- Free parking and secure bike storage areas

- Cycle to work scheme

- Free entry to all the charity’s centres

Closing date: 5th August 2021
Interview date: 13th August 2021

Our client is an equal opportunities employer and all applications will be considered solely on merit.

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No agencies please.

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