Customer Engagement Officer

Our client is a social and environmental regeneration charity, working with partners to build sustainable communities where individuals and enterprise prosper.

The position of Customer Engagement Officer (CEO) is an exciting opportunity to work in a key role in the delivery of their partnership programme with Thames Water.

Customer Engagement Officer - Thames Water Programme
Reference: 514/CEOTW
Location: Stratford and Enfield or Pan London
Contract: 12 month fixed term
37.5 hours per week
Salary: £17,950 rising to £18,450 plus bonus earning potential


London and the South-East have been designated as areas of 'Severe Water Stress' by the UK Government and, as such, it is vital that we use water more wisely, reduce wastage and learn to save water for future generations.

The Customer Engagement Officer (CEO) provides key support in the delivery of the Thames Water Smarter Homes Metering Programme by contacting Thames Water customers, generating appointments by telephone, or occasionally undertaking these activities door to door.

The role directly supports the programme’s Smarter Home Visit Advisors (SHVAs) who visit customers and carry out activities such as providing on-site advice and the installation of free water saving devices.

This is a rolling recruitment process.
Please submit your applications as soon as possible. The post will stay live until all the positions have been filled.
Interview date: TBC with applicant

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